Artisan Baking Excellence

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Privacy Policy

Effective Date: January 1, 2026

At Essence Bakes, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information such as your name, email address, phone number, and delivery address when you place orders or contact us. We also collect non-personal information through cookies and analytics tools to improve our website experience.

How We Use Your Information

We use your information to process orders, communicate with you about your purchases, provide customer service, and improve our products and services. We may also use your contact information to send you updates about new products and special offers, with your consent.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business, such as payment processors and delivery services, under strict confidentiality agreements.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time by contacting us directly.

Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

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Terms of Service

Effective Date: January 1, 2026

Welcome to Essence Bakes. These Terms of Service govern your use of our website and services. By accessing our website or placing an order, you agree to be bound by these terms.

Services

Essence Bakes provides custom baking services including cakes, pastries, breads, and catering for events. All products are made to order and require advance notice for preparation.

Orders and Payment

Orders must be placed in advance with a minimum 48-hour notice for standard items and up to 2 weeks for custom cakes. Payment is required at the time of order confirmation. We accept major credit cards and cash.

Cancellations and Refunds

Custom orders may be cancelled up to 24 hours before the scheduled pickup/delivery time for a full refund. Orders cancelled within 24 hours may be subject to a cancellation fee. Perishable items cannot be returned once delivered.

Delivery and Pickup

Delivery is available within our service area for an additional fee. Pickup times must be scheduled in advance. We are not responsible for delays caused by weather conditions or circumstances beyond our control.

Allergies and Dietary Restrictions

Please inform us of any food allergies or dietary restrictions when placing your order. While we take precautions, our kitchen processes various allergens and we cannot guarantee complete allergen-free products.

Limitation of Liability

Our liability is limited to the cost of the products purchased. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Contact Information

For questions about these terms, please contact us at [email protected] or call +1 (713) 284-7398.

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Disclaimer

Last Updated: January 1, 2026

General Information

The information on this website is provided on an "as is" basis. Essence Bakes makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the website or the information contained on the website.

Product Information

While we strive to provide accurate descriptions and images of our products, actual products may vary slightly in appearance due to the handmade nature of our baked goods. Colors, decorations, and sizes may vary from photos displayed on our website.

Allergen Information

Our products may contain common allergens including wheat, eggs, milk, nuts, and soy. Our kitchen facilities process multiple allergens, and cross-contamination may occur. Customers with severe allergies should exercise caution and consult with us before placing orders.

Availability

Product availability is subject to change without notice. Seasonal items and specialty ingredients may affect our ability to fulfill certain orders. We reserve the right to substitute ingredients of equal or better quality when necessary.

External Links

Our website may contain links to external websites. We have no control over the content and nature of these sites and are not responsible for their content or privacy practices.

Professional Advice

The information on this website is not intended as professional dietary or nutritional advice. Customers with specific dietary requirements should consult with healthcare professionals as needed.

Changes to Disclaimer

We reserve the right to modify this disclaimer at any time. Changes will be effective immediately upon posting on our website.

For questions regarding this disclaimer, please contact us at [email protected].